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Schüle's Health Resort & Spa and SIHOT

A long lasting partnership of nearly four decades

For nearly 40 years, Schüle's Health Resort & Spa in Oberstdorf has relied on SIHOT.PMS to streamline operations across reception, spa and dining. The intuitive, all-in-one platform keeps staff focused on personalised wellness care while ensuring seamless guest experiences.

Without SIHOT
  • Manual Processes & Paperwork
    Guest registrations, billing and spa bookings were paper-based, slow and error-prone.
  • Disconnected Departments
    Reception, restaurant and spa worked in isolation with no central system to share guest data.
  • High Onboarding Effort
    Unconnected programmes created inconsistent, manual processes, leaving new employees with a steep learning curve.
With SIHOT
  • Digital Efficiency
    From arrival to departure, SIHOT supports every step of the guest journey and boosts efficiency across all internal processes.
  • One Platform, Full Overview
    Reception, restaurants and wellness areas connected in a single system with shared guest data.
  • Easy Onboarding
    Intuitive design made training fast and simple, empowering staff to focus on guest service.

Nestled in the south of Oberstdorf with enchanting Alpine views, Schüle’s Health Resort & Spa is a 4-star Superior adults-only wellness retreat dedicated to medical wellness and holistic living. With a 2,600m² Spa, saunas, an indoor pool, a lake, 12,000m² garden, fine dining, and the therapeutic guidance of Sebastian Kneipp’s five principles – “vital, active, harmonious, natural, healthy” – guests can truly focus on themselves and recharge.

To deliver this exceptional experience, Schüle’s has relied on SIHOT’s hotel management platform for almost 40 years, making it one of SIHOT’s longest-standing customers.

Challenge

Running a multi-faceted wellness destination with extensive guest services requires a system that is both robust and intuitive. Back in 1987, the Schüle family needed a platform that could:

  • Streamline operations across reception, wellness bookings, restaurants, and spa facilities
  • Simplify training for seasonal and full-time staff
  • Integrate with future systems to stay ahead of evolving hospitality technology

Maintain guest service excellence while handling a high volume of repeat visitors

“Our guests come here for health, balance, and peace of mind – and our operations should reflect that same smoothness. Technology shouldn’t be a barrier, it should be the quiet support in the background.”
Sebastian Schüle, Schüle’s Gesundheitsresort & Spa

Solution

From its first installation in 1987, SIHOT.PMS became the central hub for Schüle’s operations. Over the decades, the system has expanded with the property, connecting every part of the guest journey:

  • Operational efficiency: SIHOT.POS links six cash registers across the resort’s restaurants, spa, and wellness areas for seamless billing.
  • Smart integrations: Vioma keeps online distribution channels updated automatically; Rateboard optimises pricing with real-time yield management; and Friva now handles guest registration and issues the “Allgäu Walser Pass” instantly.
  • Ease of use: Staff, from front desk to F&B teams, can quickly learn the system thanks to its intuitive design – essential in a hospitality setting with diverse user groups and levels of experience.
  • Partnership approach: SIHOT’s customer service desk works closely with Schüle’s team, acting as a true partner rather than just a supplier.

Results & Impact

  • Nearly 40 years of partnership with SIHOT has ensured that Schüle stays at the forefront of guest services with the hotel technology without disruptive system changes.
  • Streamlined guest services – from arrival to spa bookings – enhance the resort’s ability to focus on personalised wellness care.
  • Faster staff onboarding thanks to SIHOT’s intuitive interface saves time and reduces training costs.
  • Future-ready integrations keep Schüle’s connected to the latest hospitality tools without complicated migrations.
“SIHOT has grown with us. They understand our business, and after all these years, that kind of trust is rare. When we need something, they listen – and they make it happen.”
Sebastian Schüle, Schüle’s Gesundheitsresort & Spa
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