VIVOOD and SIHOT

Results:

• Innovation has driven improvements in hotel operations
• Empowers staff to create memorable guest experiences
• Greater responsiveness to market changes

With 35 suites and villas scattered amongst 81,000 sq m of Alicante’s rolling countryside, Spain’s VIVOOD Landscape Hotel is renowned for cocooning its guests in a luxurious private hideaway. Guests are encouraged to reconnect with themselves, loved ones and nature, with VIVOOD’s staff providing discreet service which fulfils the guests’ needs. The hotel partnered with data visualisation company Zeus and SIHOT to create an automated dashboard that enhances the guest experience and streamlines hotel operations.

Although nature is a pillar of the hotel, the management team believe that innovative technology is essential in enabling staff to build meaningful connections with guests, and for operations to run efficiently. VIVOOD sought a solution which would enable its staff to access guest profiles from any corner of the property, giving them the ability to improve service and the overall guest experience.

Challenge

VIVOOD’s management team sought a way to streamline its decision making and gain operational efficiencies by fostering a data-driven culture across all areas of the property. Giving staff 24/7 access to data in a way that was easy to digest and could empower decision making was key.

Solution

By using the vast range of data that SIHOT.PMS provides, VIVOOD was able to enhance its decision making framework, empowering staff and elevating its business. The relationship between SIHOT and Zeus provided VIVOOD with a diverse visually engaging dashboard that can be used in the boardroom and on the hotel floor. The result of the three-way collaboration is much more than a Business Intelligence tool; it is a true control centre, a new stage in digital transformation for hospitality.

Challenge

The suites and villas at VIVOOD are spread across a vast countryside setting. While this aids the privacy of its guests, the geography can pose challenges for staff by reducing the shared spaces to facilitate unique moments of guest engagement.

When staff engage with guests at the restaurant or spa, they want to cut through small talk to forge genuine connections. To do this, VIVOOD needed a way of providing their staff with in-depth guest profiles at their fingertips.

Solution

Hotel data is extracted from their SIHOT.PMS – with the option of automated data retrieval – in real-time updates. As guests move around the property, VIVOOD’s team can tailor their service without having to wait for a daily staff briefing or fear of missing a phone call.

The intuitive dashboard allows staff to easily understand guests’ needs, requirements and sentiments. This information lets the team respond quickly to guests, creating a heightened experience by knowing details such as a guest’s preferred cocktail or that they have been on a hike that day and may need a relaxing foot massage in the spa.

Challenge

VIVOOD wanted to make faster operational decisions. By being more responsive to changing market conditions and guests’ situations, the hotel sought to provide guests with a greater sense of security in their booking and to optimise the guest experience on arrival and during their stay.

Solution

Using data from SIHOT.PMS, Zeus crafted a customised technological solution for VIVOOD which collects key data from the hotel, guests and business influences in real-time. This is then displayed in dashboards built on a Smart Visual Data philosophy. In addition to guest-specific information, this alternative dashboard shows strategic data necessary for business development, and shifts VIVOOD from requiring manual data entry to automation, striking a balance between people and technology to optimise costs and streamline operations.